Come and work for the South Coast’s Favourite IT company.
Keep moving forward with Matrix IT.
Matrix are the south coasts favorite IT support company. Based in Fareham we provide personal yet professional support and services to surrounding businesses.
We work as a team and ensure staff are trained, supported and most of all fed!
If you are looking for a local thriving business to progress your career and enjoy each day at work then you should be applying TODAY!
Matrix Core Values
We look for certain traits in all our employees.
Are you ?
Are you Honest?
Are you a Good Communicator?
Are you Responsible?
Are you Willing to Learn?
Are you a Leader?
Are you Adaptable?
Are you Polite?
Are you Loyal?
Workplace pension included
Social Events hosted regularly
Build your career with Matrix
Gain professional qualifications from recognised bodies including Microsoft
23 Day Holiday
Increasing with length of service
Discounts on products available through Matrix
Staff rewarded for performance
Current open positions at Matrix
First Line Service Desk Engineer
The first line engineer role is office based in Fareham where you will be the first line of technical support for our clients. You will be patient and have good communication skills. You will be able to resolve many IT issues and understand when these need to be escalated to higher levels of support.
Second Line Service Desk Engineer
The Second Line Service Desk Engineer role is both technical and requires great communication skills. At the forefront of the business dealing with clients issues patiently, yet proactively this position needs the right person, with the right attitude. You will be experienced in providing remote support to clients.
Second Line Mobile Engineer
Second Line Mobile Engineers are at the forefront of the business dealing with client’s issues. Responsible for onsite support to clients and being an escalation point to First Line Engineers on Helpdesk. Working efficiently and productively to achieve and exceed SLA’s, KPI’s, and profitability targets.
Third Line Support Engineer
We are searching for a Third Line Support Engineer to be the escalation point for all customer calls and emails to our service desk. The role is technical and requires you to provide hardware fault diagnosis and repairs. You will also support the project engineers with the preparation of hardware for onsite delivery.
We are searching for a project engineer to manage delivery of IT projects and services. The role is technical and requires excellent communications skills. You will be the face of Matrix IT and will be good at managing client issues and expectations whilst proactively managing projects to completion.