Matrix IT take part in Movember to raise money for men’s health

Matrix IT take part in Movember to raise money for men’s health

Although we are all getting better at talking about mental health, there are still men that struggle to get the help they need.

Men are dying on average 5 years earlier than women and for largely preventable reasons.

A growing number of men (around 10.8M globally) are facing life with a prostate cancer diagnosis. Globally, testicular cancer is the most common cancer among young men, and across the world, one man dies by suicide every minute of every day, with males accounting for 69% of all suicides.

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Matrix IT’s customer Forgotten Veterans UK wins award

Matrix IT’s customer Forgotten Veterans UK wins award

We are proud to announce that Gary Weaving, a former Royal Engineer with the British Army, and Anthony Knight, a retired Lieutenant Commander from the Royal Navy, both received awards for their work with Forgotten Veterans UK (FVUK).

Nic Cronin, Managing Director at Matrix IT said: ‘It was an absolute pleasure watching both Gary and Anthony receive their awards. We are proud to have Forgotten Veterans UK as a customer and we will continue to support them with their IT and charity fundraising activities.”

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The IT Support Guide To Remote Working

The IT Support Guide To Remote Working

Remote working has become the norm across the UK over the last eighteen months as businesses adapt to the challenges of and restrictions caused by the Covid-19 pandemic. Most office based businesses continue to have at least some staff members working from home, with many organisations making the switch to full time remote working. If your business is implementing new working from home strategies, or you just want to make sure you are providing your teams with the right advice and support from an IT perspective, we’ve prepared this IT support guide to remote working. 

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Spring Clean Your IT Systems

Spring Clean Your IT Systems

Spring officially arrives in the UK on 20th March and with it comes the concept of spring cleaning and getting everything tidied up, freshened up and ready for the rest of the year ahead. Spring cleaning isn’t just about dusting your office and shredding the paperwork you no longer need, it can also be a great opportunity to audit your IT systems and processes, getting rid of anything that is not working for you and implementing procedures to protect your data and enable you to work more efficiently. 

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What’s New at Matrix IT?

What’s New at Matrix IT?

You may have noticed our new look, improved website, but that is not the only thing that has changed at Matrix IT in recent months. Due to the COVID-19 pandemic, we have been busy helping businesses throughout the south of England to find new ways of working to help keep their employees safe whilst continuing with ‘business as usual’, delivering the same level of services, whilst working remotely.  

In addition to helping businesses react to the changes forced on them by the worldwide pandemic, we are also pleased to have introduced new collaborative and IT strategy services to help strengthen IT capabilities for businesses in all sectors. 

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The hidden cyber threat of COVID-19

security protection padlock

We, at Matrix, have had an increase of tickets in the last week identifying potential phishing or fraudulent attacks delivered via email.

The aim of this article is to provide you with the best practice in minimising these attacks for you and your staff and more importantly retraining users on what to look out for.

If we can be of any more assistance in training, implementing the following technologies please contact us at [email protected].

Multi Factor Authentication (MFA)

MFA put simply is something you have (your phone) and something you know (your password).  By combining the two, Microsoft can better authenticate your logon.  Most phishing scams extract your password and then hackers emulate your logon accessing emails, data or to carry out fraudulent activity.

MFA is very simple to implement and use.  The only additional requirement when logging into the system is to click ‘Approve’ on your phone.  Consequently, if you phone asks you to ‘Approve or Deny’ a login randomly then it is likely someone else has your username and password.  If this is the case, then call Matrix immediately and we will disable / change your logon credentials for you, ensuring your data remains safe and secure.

Email filtering – Advanced Threat Protection (ATP) / Artificial Intelligence (AI)

Most phishing and fraudulent activity is typically driven through an email scam. We provide two products, the first carries out ATP and scans attachments and links detecting zero day and known threats.

The second is our Sentinel product, usage Artificial is our Intelligence (AI) we are able to scan your email accounts and create known interactions identifying the most complex of subsequent scam emails.

What it means in plain English is you will vastly reduce suspect email in your inbox, removing user interaction and the potential threat.

 

The biggest threat – you

The biggest threat to a data breach is – the person reading this post.  Users pose a threat to systems as they/we use the systems.  Despite minimising risk if that email lands in your inbox you need to think ‘SETH’ first.

 

Stop – Take 5-10 seconds and look at the email, don’t skim over and click on the instruction – PAUSE

Evaluate – Are you expecting an attachment, email, shared document, parcel from China?

Think – Do you know the sender? Does it look suspect? Is something not quite right about it?

Hover – Move your mouse over the link, does it go to ‘http://somewhere.random.com or to your company Microsoft link – check it against your SharePoint link.

By spending 30 seconds considering whether the email is legitimate could save the business £1000’s in lost revenue or data leakage. If in doubt, contact us for a second opinion, better to be safe.

Matrix can offer simulated phishing email attacks, providing your users with real life examples and training on future prevention.  Each simulation will identify a user training requirement and provide them with suitable courses for improvement dependent upon their interaction with the simulation.

What to look out for

Below are two examples of emails received this week.

 

 

 

Have any more questions or interested in the above products?  Let us know by email [email protected] or call us on 01329 888 444.

Matrix exceeds expectation

Our team have managed to support, deploy and enable a staggering 2156 users to work from home last week.  Whilst amid arranging VPN’s, remote desktops, ironing out the odd person who took their workstation home, we too have been deploying our remote working strategy.

remote office

With the enablement of cloud adoption, we can use the tools needed to support our clients from anywhere (subject to having internet!).  I want to personally thank our team for their commitment in providing this level of service without complaint.  Juggling working from home with children, cats, dogs and a 98% support ticket increase can’t have been easy but we work together, even remotely.

Upon returning to the office we will be reviewing our clients’ remote working needs and have set an R&D budget aside to build a remote access platform for your business.  This will harness the power of Microsoft Azure and allow businesses to benefit from a robust on demand subscription-based model.

Farewell old friend, Windows 7 goes end of life.

windows 7 end of life

Today marks the end of the Windows 7 operating system and potentially poses a headache for business owners.

Windows 7 has been around for 10 years and today marks the official Microsoft end of support for their amazing operating system.  Whilst it will work and function the same tomorrow as it does today, Microsoft will no longer provide patching for any vulnerabilities found, so much so GCHQ have issued a warning not to use Windows 7 for banking from today.

The National Cyber Security Centre (NCSC).

A NCSC spokesperson said: “The NCSC would encourage people to upgrade devices currently running Windows 7, allowing them to continue receiving software updates which help protect their devices.

“We would urge those using the software after the deadline to replace unsupported devices as soon as possible, to move sensitive data to a supported device and not to use them for tasks like accessing bank and other sensitive accounts.”

“They should also consider accessing email from a different device.”

Remember the WannaCry ransomware attack?

2017 brought new malware attacks through finding vulnerabilities within operating systems, namely Windows XP and Windows 7.  Hacker seek to extract data and encrypt it or sell it on the dark web.  Businesses need to protect against this type of malicious activity to protect their data, comply with GDPR and most importantly ensure their clients data is secure.  A lack of security patching from today could lead to this very problem happening again.

What next?

Our advice is to upgrade your hardware which will normally include the Windows 10 operating system.  This way you benefit from new hardware and the latest operating system.  Windows 10 will provide updates, patches but more importantly closer integration with Office 365 and Azure cloud services.

Additionally, most software vendors will provide support on the Windows 10 platform.

If you need any advice or a quote for upgrading your systems call us today on 01329 888444 or Click here to email us

Apple announce fault in MacBook Pro hard drive

Do you have a potentially faulty MacBook Pro hard drive?

Apple have announced that some MacBook Pro owners are losing data due to hardware failure.  Any 128GB/256GB, non-touch bar, 13-inch MacBook Pro purchased between June 2017 and June 2018 are susceptible to this problem.

To prevent data loss Matrix has compiled three easy steps:

MacBook Pro Hard Drive Fault

1. Check on the Apple web site to see if your MacBook needs repairing.  Your serial number can be found in the top left corner of your menu bar and go to ‘About this mac’.  Once you have the serial number click here and check –  https://goo.gl/iNa9aN.

2. BEFORE YOU REPAIR, ensure that you have a backup of your Mac (https://goo.gl/CYBwjh).

3. Arrange for Apple to repair (free) and then upon receipt of your fixed MacBook Pro you will need to restore your system from the backup (https://goo.gl/cgCs6F).

 

If you need assistance establishing whether your device is at risk – or advice on backing up or restoring your data please contact a member of the Matrix team on 01329 888444 or Click here to email us.