Choosing your IT support can be a challenging process. Trying to pick a group of professionals that are not only good at what they do, but come at an affordable price, can be very to pin down and locate. Here are our top tips on what to consider when choosing your IT provider:
Experts. How long have the IT firms you’re looking at been in existence? How many years experience do they have in the industry? Do they have the specialist knowledge you need and relevant business partners? The more experience the better and if they have impressive business partners, chances are they’re probably good at what they do.
Employees. Do they look after their employees? How many employees do they have? If their employees are content, the support they will provide for your company should be second to none. Making sure they have enough employees to deal with problems in a systematic and responsive manner is key.
Availability. What is there availability? Will they respond to problems immediately? Many IT firms offer a 24/7 helpdesk and will have systems in place to make sure they respond to your query in an appropriate time frame.
Clients. Ask who their existing clients are. Check testimonials. Check facts and statistics. Compare these to the firms you are choosing between. This should help you choose a suitable firm.
Packages. What packages are on offer? Are they affordable? Do they offer everything your company needs? Different firms offer different types of support – some act as a full-time outsourced IT department whereas certain business will only outsource and pay for their IT support only when they need it.
At Matrix, we act as your ‘outsourced IT department’, providing help to businesses in Portsmouth, Fareham, Southampton and across the Hampshire region. To find out on how we can help with your cybersecurity, please contact a member of our team on 01329 888444. Alternatively, Click here to email us or complete the consultation form on our new website: https://mtxit.com.