Matrix IT closes 1 millionth service ticket on first touch!

Congratulations to Ollie, our first line support engineer on closing our millionth service desk ticket last week, almost 12 years on since Matrix implemented their current Service Desk Management tool, an amazing milestone for Matrix and the team!

Founded in 2003, Matrix’s first service ticket was supported by a team of 5 over 20 years ago! Now approaching 21-years in business, Matrix’s professional IT services are delivered by a team of 50, with over two-thirds in service delivery.

Matrix IT provide consultancy, IT and telephony services to over 100 organisations daily across the South Coast of England in accordance with ITIL standards: a framework of best practice for its IT services, ensuring efficient and predictable IT service delivery.

Whether you need a fully managed IT support service, or simply require extra support for your in-house staff, Matrix have the right people, products and systems for you.