Careers — Why work with Matrix?

Start your career today with Matrix IT. We are committed to staff development and providing our employees with the best experience and skills, so they can offer our clients the best service.

The key to our clients achieving greatness is our employees. Our great customer service is a testament to our hard-working and dedicated employees. We believe strongly in building a business with the right ethos and company culture, and this begins by employing the very best talent.

If you are looking for a local thriving business to progress your career and enjoy each day at work then you should be applying TODAY!


  • Humour reduces stress so we balance the hard work with having fun and laughing a lot.
  • You’ll get a competitive salary and a company pension.
  • There’s good career progression. You can move onwards and upwards.
  • There’s always someone to talk to. We share our knowledge and experience.
  • You get a free uniform.
  • We organise regular social events where you can let your hair down and relax.

Sounds interesting? Fill out the form and we’ll get back to you for a chat.


Our rapid growth and great customer service are testament to our hard-working and dedicated employees. We believe strongly in building a business with the right ethos and company culture, and this begins by employing the very best talent.

With that being said, we are committed to providing a positive and fun working environment.

Are you honest?

Are you a good communicator

Are you willing to learn?

Are you a leader?

Are you polite and adaptable?

Are you responsible?

Team Spirit

We understand that having fun and making memories is important, especially when you’re doing it with the people you spend the majority of your time with.

At Matrix IT, we’re always finding new ways to grow our team spirit whether we’re taking part in whacky activities or just enjoying nights out. Here are just a few examples of the fun things the Matrix team get up to in their spare time.


Team Spirit

  • Team first, individuals second.  
  • We demonstrate a united professional front and respect each other. 
  • There is nothing we can’t do when we work together. 

“We’re unrelenting in our pursuit of excellence!” 


  • We are resilient. We solve problems and are accountable.  
  • We understand the value of every task and continually adapt to improve.  
  • No problem is ever too big or too small to resolve.

“Let’s work hard and show passion to get it right first time!” 

Wellbeing First

  • We show our employees and colleagues we care. There is always someone to talk to.  
  • We understand that humour improves productivity, reduces stress, and provides motivation.
  • We balance the pressures of work with creating a fun environment to bring us all together. 

“Life is better when you’re laughing!” 


  • We understand the value of positive communication with employees, colleagues, and customers. 
  • We use the right communication at the right time.  
  • We listen to each other, share knowledge, and deliver the same message.

“Let’s stay connected!” 


First Line Service Desk Engineer

The first line engineer role is office based in Fareham where you will be the first line of technical support for our clients. You will be patient and have good communication skills. You will be able to resolve many IT issues and understand when these need to be escalated to higher levels of support.

Second Line Service Desk Engineer

The Second Line Service Desk Engineer role is both technical and requires great communication skills. At the forefront of the business dealing with clients issues patiently, yet proactively this position needs the right person, with the right attitude. You will be experienced in providing remote support to clients.

Second Line Mobile Engineer

Second Line Mobile Engineers are at the forefront of the business dealing with client’s issues. Responsible for onsite support to clients and being an escalation point to First Line Engineers on Helpdesk. Working efficiently and productively to achieve and exceed SLA’s, KPI’s, and profitability targets.

Third Line Support Engineer

We are searching for a Third Line Support Engineer to be the escalation point for all customer calls and emails to our service desk. The role is technical and requires you to provide hardware fault diagnosis and repairs. You will also support the project engineers with the preparation of hardware for onsite delivery.

Project Engineer

We are searching for a project engineer to manage the delivery of IT projects and services. The role is technical and requires excellent communications skills. You will be the face of Matrix IT and will be good at managing client issues and expectations whilst proactively managing projects to completion.

Customer service excellence

Good service levels persuade many business to switch to our Managed IT Solutions

We provide a wide range of Managed IT Solutions for businesses located across Hampshire, Dorset, Wiltshire and Sussex. Many businesses choose to switch their Managed IT Services to us to benefit from our high customer service levels.

"Matrix IT handled everything for us"

Head – Hampshire School

Our school desperately needed an upgrade to it’s Wi-Fi network. Matrix IT handled everything for us. They found us the right technology and installed it very quickly, with no disruption. Very professional and reliable.