IT Support Services in Hampshire

Matrix is a trusted provider of IT support services in Hampshire, Dorset, Wiltshire and Sussex, offering a wide range of solutions to ensure the continuity of your business operations. We understand the importance of peace of mind, and that’s why we are committed to preventing and mitigating any potential IT disruptions.

When technical issues arise, our team of experts will promptly address them, ensuring minimal downtime and keeping your business running smoothly. We also offer additional support and coverage for your IT department, whether it be during busy periods or when your staff are on holiday.

Our services are designed to be flexible and accessible, with our engineers available 24/7. We prioritise your business needs above all else, tailoring our services to align with your specific requirements.

At Matrix, we believe that technology should seamlessly enhance your business operations without causing any disruptions. Our knowledgeable experts work diligently behind the scenes to maintain the reliability and efficiency of your systems, allowing you to concentrate on growing your business.

Call us on 01329 888 444. If you’d prefer to write, hit the big button below:

BUSINESS IT SUPPORT - HOW IT WORKS

Pay-as-you-go

Pay in advance for a block of support time — or if you need out-of-hours support, just pay as you go. Perfect for infrequent flyers.

IT team support

Combine our IT expertise with yours to bridge any skills gaps. Get cover for holidays without expensive contractor fees.

Fully Managed IT Support

Your own IT department, without the need for company perks or desk space. Outsourced experts cover everything you need, from rapid fixes to a future-proofed IT strategy.

There are lots of IT support companies in Hampshire. Why choose us?

We’ve been in IT support for a long time. Matrix was formed in 2003 to provide technical expertise for businesses across Hampshire, Dorset, Wiltshire and Sussex.

Our technicians are amongst the best trained in the whole of the UK. Every one of us is a proven expert and between us, we can solve every IT problem there is.

How do we prove our expertise? Matrix has not one, but two ISO accreditations — ISO27001 and ISO9001 — a simultaneous demonstration of rigorous security management and excellent service.

Most importantly, we genuinely care about your business. We’re not here to sell, or to confuse you with technical jargon. It’s about building a trusted partnership of equals.

It starts with a conversation, so call us on 01329 888 444 to see what you think. If you’d prefer to write, hit the big button below:

MORE THAN JUST AN IT HELPDESK…

Why wait for disaster to strike? By spotting potential problems early, our engineers can stop business-critical issues in their tracks before they cause widespread damage.

That’s just one part of our IT support service. Here’s what else we do:

24/7 support — IT systems don’t work 9-5. They can go wrong at any time, so we support you 24/7 and out-of-hours.

Proactive monitoring — Our remote monitoring systems work constantly in the background to identify, diagnose and auto-fix problems. When an auto-fix isn’t possible, our engineers are alerted.

On-site engineers — A team of qualified technicians is on standby, ready to attend your offices for an emergency fix, or to carry out regular system maintenance.

Triaged ticketing — Every issue is logged, ticketed and carefully prioritised. Once logged, we guarantee to deliver a fix within the agreed time.

The right expertise — With the full gamut of expertise to call upon, we always send the right engineer for the specific problem. No matter how complex, they’ll solve it.

Crisis management – In a technical crisis, time is of the essence. We sort things out quickly, calmly and efficiently to keep your business running.

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Customer service excellence

Good service levels persuade many business to switch to our Managed  IT Solutions

We provide a wide range of Managed IT Solutions for businesses located across Hampshire, Dorset, Wiltshire and Sussex. Many businesses choose to switch their Managed IT Services to us to benefit from our high customer service levels.

"Matrix IT handled everything for us"

Head – Hampshire School

Our school desperately needed an upgrade to it’s Wi-Fi network. Matrix IT handled everything for us. They found us the right technology and installed it very quickly, with no disruption. Very professional and reliable.