IT System Monitoring
Ensuring that IT systems are up to date and functioning as intended is vital for any modern business. Few businesses have the resources or expertise to commit to continual systems monitoring, this is where Matrix comes in.
Our network operation centre (NOC) monitors your IT systems, making sure that all systems are functioning properly, as well as alerting us of any that require attention. The Automatic Response Matrix Agent (ARMA) monitors for faults on your servers, workstations, networking and connectivity, 24 hours a day, 7 days a week.
You can rest assured that your IT systems are in safe hands with our system monitoring services, leaving you to focus 100% on your key responsibilities.
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We can manage your system updates for you
We will confirm with you the updates that are required and then install them outside of your operating hours, cutting out downtime and disruption to your business. We update firmware, or the code that runs the machine, to ensure security holes are closed and that your exposure to possible cyberattacks is minimised.
We’ve invested in a suite of best-in-class IT systems and Remote Monitoring and Management (RMM)
We have a team of qualified technical professionals to ensure your systems are up-to-date.
PEACE OF MIND
Feel safe in the knowledge that your IT System is taken care of.
Why choose Matrix?
To achieve none-evasive, updated, secure and reliable IT systems, system monitoring is an important investment.
At Matrix, our Network Operation Centre team have the technical expertise to ensure your IT systems, including servers, applications and workstations, are functioning correctly and are updated regularly. We will also communicate with you and your teams regularly in plain English, so there’s no need to worry about being bombarded with technical jargon.
We work with businesses of all sizes and sectors across Hampshire and the south of England, including Fareham, Portsmouth, Southampton, Winchester and surrounding areas.
Your Guide to Remote Working
Remote working has become the norm across the UK since the Covid-19 pandemic. Most office-based businesses continued to have at least some staff members working from home, with many organisations making the switch to full-time remote working. If your business is implementing new working from home strategies, or you just want to make sure you are providing your teams with the right advice and support from an IT perspective, we’ve prepared this IT support guide to remote working.
Customer service excellence
Good service levels persuade many business to switch to our managed IT solutions
We provide a wide range of managed IT solutions for businesses located across Hampshire, West Sussex and beyond. Many businesses choose to switch their managed IT services to us to benefit from our high customer service levels.
"Matrix IT handled everything for us" — Head – Hampshire School
Our school desperately needed an upgrade to it’s Wi-Fi network. Matrix IT handled everything for us. They found us the right technology and installed it very quickly, with no disruption. Very professional and reliable.