At Matrix, our clients’ satisfaction is paramount to our business, and we place customer service at the core of everything we do. That’s why we’re thrilled to announce the upcoming launch of our improved customer feedback solution, SmileBack.
Our aim is to provide our customers with the highest level of customer service, by making it easier to provide feedback.
We will be launching our new feedback solution on 20th December.
If you are an existing customer, there is no action you need to take to sign-up, just look out for our ‘Ticket closed’ emails, where you’ll have the opportunity to provide your feedback.
If you have any questions, please contact your Account Manager, or any member of the team.
