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BT have started the process of switching off all traditional PSTN and ISDN telephony lines between now and 2025. Does your business rely on this infrastructure? Are you prepared?

PSTN (Public Switched Telephone Network) and ISDN (Integrated Services Digital Network) telephone lines have been the backbone of traditional telephone services for many decades, utilising circuit-switched networks to facilitate voice communication.

Back in September 2023, BT Openreach announced by 2025 it would cease all PSTN and ISDN services, shifting its customers towards advanced digital IT technologies.  The phased switch-off has already begun with several areas local to us given short deadlines to migrate before the services are switched off permanently.

The news isn’t all bad, however. Customers are encouraged to migrate to newer communication technologies, such as VoIP, which transmit voice and other multimedia data over the internet. This transition offers several advantages, including improved efficiency, cost savings, and the ability to provide a broader range of multimedia services.

In the information that follows, we aim to provide details on why this is happening and how Matrix can help you make the switch, if you haven’t already.

Why is this happening?

The existing network infrastructure is behind the times and poses challenges in terms of maintenance. Being rooted in 20th-century technology, the Public Switched Telephone Network (PSTN) is progressively at odds with the requirements of 21st-century communication.

Across the globe, there is a pervasive shift in phone usage patterns as individuals migrate towards mobile and internet-based communication. Modern phone service expectations have evolved significantly, surpassing what traditional technologies like PSTN can provide.

The switch-off of PSTN is a significant shift in the telecommunications industry, signalling the move towards more flexible, scalable, and feature-rich communication services. It is essential for both consumers and businesses to be aware of these changes and make the necessary adjustments to ensure uninterrupted communication services.

What can Matrix do to help?

Don’t wait for the end, make the switch now! Matrix IT offers VoIP phone systems that you can switch to so you can avoid hassle when PSTN comes to an end in 2025.

Our VoIP phones offer a seamless solution to enhance flexibility. With our system, you can easily work, connect, and collaborate from anywhere, using any device. Our VoIP phones are designed to be fast, user-friendly, secure, and reliable. Moreover, they provide a more cost-effective alternative to traditional landline phones.

We take care of the entire setup process and provide training to ensure your comfort and familiarity with the system. Once installed, our system can effortlessly grow alongside your business. It seamlessly integrates with your existing IT infrastructure, ensuring a harmonious operation.

When it comes to pricing, Matrix offers a transparent and affordable solution. You will benefit from a fixed monthly fee without any hidden costs or surprises.

Get in touch, tell us about your business and we’ll advise you on the best way to get started. Email us today or call us on 01329 888 444.

Matrix Business IT | Company number: 10099930