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BT have started the process of switching off all traditional PSTN and ISDN telephony lines between now and 2025. Does your business rely on this infrastructure? Are you prepared? PSTN (Public Switched Telephone Network) and ISDN (Integrated Services Digital Network) telephone lines have been the backbone of traditional telephone services for many decades, utilising circuit-switched…

Matrix IT are moving – just around the corner! We are excited to share with you that we are moving into our new office on Tuesday 5th March! We are staying in the grounds of Cams Hall Estate, but have relocated to Main Barn, where we will be in the courtyard among other historical listed…

Windows 10 will reach its End of Life (EOL) on 14th October 2025. Before Windows 10 reaches its EOL, users should take certain actions to ensure the security and functionality of their systems. What is Windows 10 EOL? Microsoft has a lifecycle policy for its operating systems, and at some point, each version reaches its…

A leading Hampshire IT Managed Service Provider has strengthened its pledge to address the region’s skills gap shortage by hiring two new apprentices. Fareham-based Matrix IT has secured positions for Josh Francis (21), who will be working as a Level 1 Support Technician, and Kayleigh Tozer (19), who will be learning the ropes with the Operations…

Google and Yahoo have declared the implementation of a more rigorous criteria for bulk email senders. Scheduled to take effect on 1st February 2024, these new terms aim to enhance the filtration of spam and phishing emails, marking a substantial and positive development in the ongoing fight against such cyber threats. The swift timeline however,…

At Matrix, our clients’ satisfaction is paramount to our business, and we place customer service at the core of everything we do.  That’s why we’re thrilled to announce the upcoming launch of our improved customer feedback solution, SmileBack. Our aim is to provide our customers with the highest level of customer service, by making it…

Congratulations to Ollie, our first line support engineer on closing our millionth service desk ticket last week, almost 12 years on since Matrix implemented their current Service Desk Management tool, an amazing milestone for Matrix and the team! Founded in 2003, Matrix’s first service ticket was supported by a team of 5 over 20 years…

Matrix IT are thrilled to announce winning, not 1, but 2 awards last night at The South Coast Business Awards. Business of the Year Award – Matrix IT Service Excellence Award – Matrix IT The event sponsored by Lee Pack Media, took place on 28th November and was a great night for the Hampshire and…

Movember is the leading charity changing the face of men’s health, and this November the Matrix team are joining them to make a difference for men’s health – in prostate cancer, testicular cancer, mental health and suicide prevention. The Mo Bros at Matrix IT have started with a clean-shaven face, ready to craft their own…

Windows Server 2012 will reach its End of Life (EOL) on 10th October 2023. This means that Microsoft will officially discontinue support and updates for this operating system version. After this date, these products will no longer receive security updates, non-security updates, bug fixes, technical support, or online technical content updates. Running an unsupported operating…

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Matrix Business IT | Company number: 10099930