IT support in education plays a critical role in enhancing the learning environment, ensuring smooth administrative operations, and keeping institutions up-to-date with technological advancements. Enhanced Learning Experience Access to Digital Resources: IT support provides students and teachers with access to a comprehensive range of digital learning resources, including extensive online libraries filled with diverse content,…
Cyber threats are continually evolving, becoming more sophisticated and harder to detect. As a result, businesses and individuals alike must be proactive in defending their data and systems from malicious actors. One of the most effective tools in this defensive arsenal is the firewall. What is a Firewall? A firewall is a shield that protects…
Matrix IT has been listed as one of the UK’s top five Managed Service Providers in the 2024 Channel Futures MSP 501 rankings. The prestigious listing honours the global giants of the technology industry, ranking companies based on their growth, profitability, and innovation. Following what was described as one of the most “competitive years in…
From mitigating the risk of data loss to ensuring business continuity in the face of adversity, a well-crafted backup plan serves as a formidable shield against the myriad challenges that businesses encounter in the digital realm. Data Recovery Solutions Data Recovery Solutions are services and technologies designed to retrieve lost, corrupted, or inaccessible data, due…
In today’s fast-paced digital world, businesses are continually seeking ways to streamline operations and boost productivity. Amidst this technological evolution, the role of IT has become paramount. However, managing IT infrastructure and ensuring it’s functioning seamlessly can pose significant challenges. Here are some of the advantages of IT Managed Support Services. Outsourced IT Operations IT…
The 2025 PSTN switch off has been delayed to 2027, are you prepared? PSTN (Public Switched Telephone Network) and ISDN (Integrated Services Digital Network) telephone lines have been the backbone of traditional telephone services for many decades, utilising circuit-switched networks to facilitate voice communication. Back in September 2023, BT Openreach announced by the next two…
Congratulations to Ollie, our first line support engineer on closing our millionth service desk ticket last week, almost 12 years on since Matrix implemented their current Service Desk Management tool, an amazing milestone for Matrix and the team! Founded in 2003, Matrix’s first service ticket was supported by a team of 5 over 20 years…
Proactive and Reactive IT represent two different approaches to managing and handling IT within an organisation. Each approach has its advantages and disadvantages, and the choice between the two depends on the specific needs and goals of the organisation. Proactive IT involves taking a forward-thinking and preventive approach to managing IT systems and infrastructure. The…
Using a Password Manager is an effective strategy to improve your online security, simplify password management, and reduce the risk of security breaches. By adopting a password manager, you can enjoy enhanced protection, whilst maintaining convenience and efficiency in your daily online activities. We’ve created this blog for you to discover all the great reasons…
As more and more companies shift to remote work, it’s essential to ensure that your IT infrastructure is secure. Businesses, and specifically IT departments, are often challenged by the security measures required to maintain security through remote working. The compromise between flexibility, business agility, and security has never been so apparent. The decentralised nature of…