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BT have started the process of switching off all traditional PSTN and ISDN telephony lines between now and 2025. Does your business rely on this infrastructure? Are you prepared? PSTN (Public Switched Telephone Network) and ISDN (Integrated Services Digital Network) telephone lines have been the backbone of traditional telephone services for many decades, utilising circuit-switched…

The Critical Role of Dark Web Monitoring

As businesses and individuals increasingly rely on digital platforms for communication, commerce, and information sharing, the critical role of Dark Web Monitoring emerges as an indispensable component in safeguarding against cyber threats. By delving into the depths of the dark web, organisations can proactively identify and mitigate potential risks, protect sensitive data, and fortify their…

Setting up a secure password is essential to all members of an organisation since just one strong password can mean all the difference to the security of that organisation. Strong Passwords When setting up passwords, most people have the habit of re-using weak passwords because they’re easy to remember, but this isn’t the most secure…

Windows 10 will reach its End of Life (EOL) on 14th October 2025. Before Windows 10 reaches its EOL, users should take certain actions to ensure the security and functionality of their systems. What is Windows 10 EOL? Microsoft has a lifecycle policy for its operating systems, and at some point, each version reaches its…

Google and Yahoo have declared the implementation of a more rigorous criteria for bulk email senders. Scheduled to take effect on 1st February 2024, these new terms aim to enhance the filtration of spam and phishing emails, marking a substantial and positive development in the ongoing fight against such cyber threats. The swift timeline however,…

At Matrix, our clients’ satisfaction is paramount to our business, and we place customer service at the core of everything we do.  That’s why we’re thrilled to announce the upcoming launch of our improved customer feedback solution, SmileBack. Our aim is to provide our customers with the highest level of customer service, by making it…

Congratulations to Ollie, our first line support engineer on closing our millionth service desk ticket last week, almost 12 years on since Matrix implemented their current Service Desk Management tool, an amazing milestone for Matrix and the team! Founded in 2003, Matrix’s first service ticket was supported by a team of 5 over 20 years…

Microsoft Teams is a communication platform that is used by businesses and individuals to work with different departments, chat, share files, host video conferences, collaborate on documents, integrate with other apps, and more. Organise with Channels: Create channels for different topics or teams. This helps keep discussions and files organised, making it easier to find…

‘Backup’ and ‘Disaster Recovery’ are two related but distinct concepts in the field of Data Management and IT Infrastructure. They both play crucial roles in ensuring the availability, integrity, and resilience of data and systems, but they serve different purposes and involve different strategies and techniques. The primary purpose of backup is to create copies…

Proactive and Reactive IT represent two different approaches to managing and handling IT within an organisation. Each approach has its advantages and disadvantages, and the choice between the two depends on the specific needs and goals of the organisation. Proactive IT involves taking a forward-thinking and preventive approach to managing IT systems and infrastructure. The…

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