At Matrix, our clients’ satisfaction is paramount to our business, and we place customer service at the core of everything we do. That’s why we’re thrilled to announce the upcoming launch of our improved customer feedback solution, SmileBack. Our aim is to provide our customers with the highest level of customer service, by making it…
Congratulations to Ollie, our first line support engineer on closing our millionth service desk ticket last week, almost 12 years on since Matrix implemented their current Service Desk Management tool, an amazing milestone for Matrix and the team! Founded in 2003, Matrix’s first service ticket was supported by a team of 5 over 20 years…
Microsoft Teams is a communication platform that is used by businesses and individuals to work with different departments, chat, share files, host video conferences, collaborate on documents, integrate with other apps, and more. Organise with Channels: Create channels for different topics or teams. This helps keep discussions and files organised, making it easier to find…
‘Backup’ and ‘Disaster Recovery’ are two related but distinct concepts in the field of Data Management and IT Infrastructure. They both play crucial roles in ensuring the availability, integrity, and resilience of data and systems, but they serve different purposes and involve different strategies and techniques. The primary purpose of backup is to create copies…
Proactive and Reactive IT represent two different approaches to managing and handling IT within an organisation. Each approach has its advantages and disadvantages, and the choice between the two depends on the specific needs and goals of the organisation. Proactive IT involves taking a forward-thinking and preventive approach to managing IT systems and infrastructure. The…
Whether you’re a business owner, a risk manager, or an individual seeking to understand the implications of Cyber Liability, this blog will provide you with the knowledge and resources you need to navigate the complex world of cyber security and protect your organisation against the evolving cyber threat landscape. What is Cyber Liability? Cyber liability…
The role of the IT department is to ensure that the organisation’s technology infrastructure is running smoothly, securely, and efficiently, and to support the business operations of the organisation through the effective use of technology. Unfortunately, some challenges slip through or can be as a result of a business having no IT department, which then…
Quarantine Email Update: Shared Mailboxes Following the quarantined email issues with the Barracuda mail service, we have a further update on shared mailboxes. A new temporary passcode access method has been introduced for shared mailbox quarantined emails. We have enabled this for all customers so you will be able to manage the quarantine of shared…
Quarantine emails As many of you are aware, our email quarantine security service provided by Barracuda has been experiencing some issues over the last few days. In the interest of security Barracuda have made a change to the way that quarantined emails are released which resulted in some errors when trying to release emails from…
As more and more companies shift to remote work, it’s essential to ensure that your IT infrastructure is secure. Businesses, and specifically IT departments, are often challenged by the security measures required to maintain security through remote working. The compromise between flexibility, business agility, and security has never been so apparent. The decentralised nature of…