Fareham-based Matrix IT has announced the launch of Matrix Mobiles, a competitive mobile phone offering, designed to enhance connectivity for businesses. Matrix Mobiles offers a versatile range of work phones available as an add-on service for all customers, featuring flexible packages, including pay monthly phones and SIM-only plans. This new service aims to help businesses…
At Matrix, our clients’ satisfaction is paramount to our business, and we place customer service at the core of everything we do. That’s why we’re thrilled to announce the upcoming launch of our improved customer feedback solution, SmileBack. Our aim is to provide our customers with the highest level of customer service, by making it…
Congratulations to Ollie, our first line support engineer on closing our millionth service desk ticket last week, almost 12 years on since Matrix implemented their current Service Desk Management tool, an amazing milestone for Matrix and the team! Founded in 2003, Matrix’s first service ticket was supported by a team of 5 over 20 years…
‘Backup’ and ‘Disaster Recovery’ are two related but distinct concepts in the field of Data Management and IT Infrastructure. They both play crucial roles in ensuring the availability, integrity, and resilience of data and systems, but they serve different purposes and involve different strategies and techniques. The primary purpose of backup is to create copies…
Microsoft 365 is the go-to productivity suite for many organisations and in an era of information confidentiality, data protection has never been more important. Protecting your information against corruption and loss is a top priority for Microsoft and these protections are built into the service. To achieve this Microsoft has several solutions to protect your…
The right IT can propel a law firm forward and help them reach further than just the city or town they operate in, so having outdated equipment could leave a massive impact on a firm and if they can’t work at a good standard because of this it will also have a negative effect on…
Technology is ever changing and the speed at which it evolves is increasing. New tools, systems and applications are constantly being developed. This will mean businesses have new processes and tools to embrace in order to survive and thrive within their own industries. Adopting new technologies and adapting to a changing IT environment can be…
As a valued customer of Matrix IT, we would like to update you on our most recent partnership with MPP Digital. We take a lot of care over the suppliers we work with because we know you rely on us as your trusted and impartial technology advisor. We’re very particular about whom we team up…
What Is Disaster Recovery Planning? Have you ever thought about what you would do if disaster struck your business? A flood, fire, break-in or human error could cause irreparable damage to your premises, but what about your business data? Not having a back up plan might mean your business cannot carry on, which is why…
Cyber security is a phrase we often hear in relation to businesses that operate online and the people who buy their products and services. It explains how organisations and individuals reduce the risk of cyber attack, and with cyber crime on the rise, it’s a really important element of the digital age that we simply…