Congratulations to Ollie, our first line support engineer on closing our millionth service desk ticket last week, almost 12 years on since Matrix implemented their current Service Desk Management tool, an amazing milestone for Matrix and the team! Founded in 2003, Matrix’s first service ticket was supported by a team of 5 over 20 years…
Microsoft Teams is a communication platform that is used by businesses and individuals to work with different departments, chat, share files, host video conferences, collaborate on documents, integrate with other apps, and more. Organise with Channels: Create channels for different topics or teams. This helps keep discussions and files organised, making it easier to find…
Some believe that if they live a normal enough life cyber-crime can’t affect them, but the truth is it can happen to anyone and once a cyber-crime has occurred it can be hard to recover. The nature of internet scams can change over time, so it’s essential to stay informed about current threats. Below are…
‘Backup’ and ‘Disaster Recovery’ are two related but distinct concepts in the field of Data Management and IT Infrastructure. They both play crucial roles in ensuring the availability, integrity, and resilience of data and systems, but they serve different purposes and involve different strategies and techniques. The primary purpose of backup is to create copies…
Windows Server 2012 will reach its End of Life (EOL) on 10th October 2023. This means that Microsoft will officially discontinue support and updates for this operating system version. After this date, these products will no longer receive security updates, non-security updates, bug fixes, technical support, or online technical content updates. Running an unsupported operating…
Many believe that it is only Windows computers that require antivirus protection, however, this is a misconception, as Macs are not invincible when it comes to cyber security threats. While macOS is designed with security in mind, it’s not immune to malware, phishing, and other online dangers, that’s where Bitdefender for Mac steps in. What…
Matrix IT are delighted to announce the extended partnership with Portsmouth Football Club. The multi-year agreement means Matrix will have supported Pompey for more than a decade. Matrix IT provide outstanding secure IT services, with an efficient and effective customer-focused approach. They are the club’s official half-time partner, as well as official sponsors of the…
Proactive and Reactive IT represent two different approaches to managing and handling IT within an organisation. Each approach has its advantages and disadvantages, and the choice between the two depends on the specific needs and goals of the organisation. Proactive IT involves taking a forward-thinking and preventive approach to managing IT systems and infrastructure. The…
Microsoft Teams and Zoom are two of the most popular collaboration and communication platforms used by businesses, educational institutions, and individuals around the world. The choice between Teams and Zoom depends on individual or organisational needs, preferences, and existing technology infrastructure. It’s recommended to evaluate both platforms and consider the specific requirements before making a…
In an increasingly interconnected world, where technology permeates every aspect of our lives, the importance of safeguarding our digital presence has become paramount. Cybersecurity is no longer a concern solely reserved for tech experts or large corporations. Fortunately, there are proactive steps you can take to minimise our cyber risk and protect ourselves in the…