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As a business owner you will often face the dilemma of whether to outsource the services you need, or employ people to cover the key skills needed in-house. Sometimes, it makes sense to have your own internal departments and teams, but when it comes to requirements such as IT, it can often be beneficial to outsource, particularly if you don’t have the space or budget to hire people in-house. Though we could go on forever, there are 5 key reasons why we think your business could benefit from outsourcing IT support: 

Save money 

Rather than having to pay one or more individuals to carry out IT roles internally, you can outsource these services to an IT support company and only pay for the support you need. This may be a great way of keeping certain important IT roles in-house, outsourcing the bits that you can’t manage internally, thus saving you the cost of employing another permanent member of staff when you don’t really have the full-time requirement. Plus, any external support will only complement the work you are doing in-house, helping your business to be more efficient. 

Access to IT expertise 

Consider that when you outsource your IT, as with any other service, you get access to a whole team of professionals with different areas of expertise, which you just simply wouldn’t get by hiring one individual to work as part of your internal team. Also, by outsourcing your IT requirements you have access to a team of experts, who are constantly learning from one another and building their expertise to a higher level, which your business will benefit from. If you only have one dedicated IT specialist working within your company, their knowledge and experience will be limited to what they learn within your business and what they have taken from previous roles, which will still never match up to the experience of an entire technical team at an IT support company. 

Access to the latest technology 

Your internal IT teams might not have the time or expertise to implement the latest technology, but an external IT support company will. Thanks to scalable support packages, you can pay for the elements your business needs and if staying on top of the latest IT infrastructure and systems is key to your business’ success, then outsourcing your IT will be the quickest and easiest way for you to benefit. 

Reduced risk 

It can be costly and time consuming keeping track of the latest cyber security threats and even if you are aware of them, doesn’t mean you have the knowledge or techniques to protect your business against them. Outsourcing your IT support means you have access to a team of cyber security professionals who can monitor and keep your systems safe from the latest threats. As they work with multiple clients and keep up with industry best practice, they have the experience to understand what doesn’t look right and where the vulnerabilities might be.  Your business can then benefit from this expertise and the reassurance that your data remains safe and secure. 


IT is an industry in which compliance is always changing and new legislations are being introduced all the time, to help keep businesses and individuals safe. Regulations such as PCI compliance, GDPR and the Privacy and Electronic Communications (EC Directive) might sound like mumbo jumbo to you, but just because you don’t understand them doesn’t mean your business can’t fall foul of the latest laws.  Outsourcing your IT means you can benefit from advice on the latest legislation to help your business meet the necessary compliance standards, which is something that you can also shout about to your own customers, showing them that you are doing all you can to keep their data and your communications with them safe and secure. 

Find out more about Outsourcing IT support to Matrix IT

Still not convinced? Contact the Matrix IT team and we’ll explain how outsourcing IT support can work for you, fitting in with your budget and requirements and most importantly, removing IT worries from your list. 

CategoryIT Support
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Matrix Business IT | Company number: 10099930