We are delighted to announce that Matrix IT, your local IT support company, is now ISO 9001 certified, demonstrating our commitment to delivering the highest quality services to our clients.
ISO 9001 is the international standard for a quality management system (QMS) and to become certified we have had to prove we have a QMS in place and follow the requirements set forth by the standard, including:
- Aligning our business objectives with our QMS
- Demonstrating leadership and commitment and making sure our QMS and quality policies are well communicated throughout our organisation
- Planning for risk management, opportunities and change
- Monitoring, measuring, analysing, and evaluating our quality management system
- Continually improving our QMS
Why is ISO 9001 certification important?
ISO 9001 helps organisations to become more efficient and improve customer satisfaction. It defines how we can meet our client and stakeholder requirements, through continually improving our quality management. It ensures that we have to set ourselves targets, to improve quality and customer satisfaction, which in turn means the service we give to our clients just keeps getting better!
What does this certification mean for our customers?
Achieving ISO 9001 ensures we are even more committed than ever to the satisfaction of our customers. This means that if there is something you are not happy with, we’ll go out of our way to resolve the issue, and if you are satisfied, we’ll take your feedback on board and make sure we continue to meet and exceed your expectations.
The only downside of this, is that we will probably be asking you for your opinion more regularly, so that we can make sure we are consistently hitting our targets and continually improving our service to you.
Looking For A New Local IT Support Company?
If you’re in the market for a new local IT support company, then we strongly recommend you choose one who can demonstrate their commitment to quality and the needs of clients. We’re extremely proud of our ISO 9001 certification, and look forward to continuing to help businesses across Hampshire and the surrounding areas to look after their IT systems and ensure they can operate efficiently and securely in today’s digital world.
If you’d like to join our happy customers and find out what all the fuss is about, call us today on 01329 888 444 or click here to send us a message and we’ll be in touch to discuss your requirements.