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2020 has certainly been a tumultuous year for businesses.  With the Covid-19 pandemic forcing many companies to adapt the way they work and home working becoming normal in many industries, it has certainly been a year that has changed the way we need and use IT. Going forward in 2021, and what we hope will be a much more stable year, there will be an increased demand for remote access solutions for businesses that continue to accommodate homeworking, as well as an increased focus on cyber security to protect against the additional threats the pandemic has exposed. With that in mind, if you can only choose 5 of our business IT services for the new year, here are the five we think you should pick. 

IT Support 

Whether you want to fully outsource your IT support to the experts, or just have some external support for your in-house teams, it’s a great way to delegate your IT tasks and make sure that your business benefits from the latest technology, system software, updates and security. 

Find out more about our IT Support services. 

System Monitoring 

When your IT systems are running smoothly you tend to forget about them until something goes wrong.  But if you wait for something to go wrong, it might be too late to avoid costly disruption to your business. That’s why we cannot stress enough the importance of system monitoring. This service involves us monitoring your systems remotely to check they are functioning properly 24 hours a day, 7 days a week, leaving you to get on with the day to day running of your business. 

Find out more about our System Monitoring services. 

BackUps And Disaster Recovery 

Here’s a statistic we like to throw around, because it is surprising how many businesses are unprepared for disaster. 68% of businesses don’t recover from malicious attacks or total business failure. That means a serious breach of systems, or the loss of equipment storing vital data in the event of fire, flood or theft, may signal the end of that business completely. Having a disaster recovery plan in place, to detail the processes that need to take place and the people who will complete them in the event of a disaster, is crucial to business continuity.  This also includes making regular backups of all important files, offsite, for example in the cloud, to ensure that if the business premises is destroyed, the files can still be accessed from elsewhere. 

Find out more about our BackUp and Disaster Recovery Planning services. 


A firewall is like a security guard, protecting your network and systems from unwanted access. It checks the credentials of those trying to access and prevents intrusion, which could ultimately lead to security breaches and data loss. Without the protection of a firewall, your doors are wide open, not only to those with permitted access but also cyber criminals. 

Find out more about our Firewall services. 

Two Factor Authentication 

Usernames and passwords, by themselves, are not enough to protect your systems and online services from being compromised. That’s why we recommend Two Factor Authentication (2FA). Sometimes referred to as Multi Factor Authentication (MFA), it adds an extra layer of security to your logins by sending a one time code or password to your mobile device, thus meaning that not only do you need to have a username and password, but also access to your mobile device to successfully login.  

Find out more about our Two Factor Authentication services. 

Looking For Business IT Services In 2021? 

If you want to start the New Year on a high and give yourself time to focus on building your business, speak to Matrix IT today about our full range of business IT services.  We offer support at various levels to accommodate your organisation’s needs. 

To discuss IT support for your business, please contact us by calling 01329 888 444 or email us. We look forward to hearing from you.

CategoryBlog, IT Support
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Matrix Business IT | Company number: 10099930